How can I track my order?

Once you have placed an order with us, we will send you a confirmation e-mail. This includes a unique order number. You can enter this order number together with your email address on our web site to track your order. You can check that we have approved and dispatched your order and, if possible, where it is in the distribution process (depending on your transport arrangements). All orders can be tracked and we can provide the tracking number on request.

What if I am not at home when my shipment is delivered?

The delivery service usually requires your signature as proof of delivery. If you are not at home, the driver will either leave a note or try to contact you by telephone to agree an alternative delivery time. Or you may need to call the company directly to arrange this. If you fail to contact them, your package will be returned to us after a few days. Courier services may charge an additional shipping fee for resending the order.

When can I expect my order?

Once your payment is received, you can expect your order to be shipped within one to three business days

How will my order be sent?

All orders are discreetly packaged and shipped from our shipping location in Europe. The courier usually asks for a signature upon delivery to confirm receipt but this is not obligatory. Your order will be packed in neutral packaging to maintain your privacy.

What are the shipping costs?

Shipping fee on all orders is €15. All orders over €200 qualify for a free shipping.

What Locations do you deliver to?

We deliver to almost all countries in EU. Additionally, we deliver to UK, US and Ireland.

What are the average delivery times?

  • Austria - delivered in 4-7 working days
  • Belgium - delivered in 4-7 working days
  • Bulgaria - delivered in 6-8 working days
  • Czech Republic - delivered in 4-7 working days
  • Estonia - delivered in 4-7 working days
  • France - delivered in 4-7 working days
  • Germany - delivered in 4-7 working days
  • Greece - delivered in 8-15 working days
  • Hungary - delivered in 4-7 working days
  • Italy - delivered in 8-15 working days
  • Latvia - delivered in 4-7 working days
  • Liechtenstein - delivered in 6-8 working days
  • Luxembourg - delivered in 6-8 working days
  • Malta - delivered in 8-15 working days
  • Netherlands - delivered in 4-7 working days
  • Poland - delivered in 4-7 working days
  • Portugal - delivered in 8-15 working days
  • Slovakia - delivered in 4-7 working days
  • Slovenia - delivered in 4-7 working days
  • Spain - delivered in 8-15 working days

Do you deliver to UK and USA?

Yes, we deliver to these countries.